Questions we hear all the time

Three things: build custom platforms (web apps, APIs, mobile, multi-tenant SaaS), run them as managed hosting on AWS / Azure / GCP, and bolt on compliance frameworks (SOC 2, HIPAA, ISO 27001, and more). Most customers buy two or three of those together.

A productized agency. We deliver custom software (agency model) but on top of a shared platform that gives every customer the same hosting foundation, observability, and compliance posture (productized model). You get the speed of a platform without the lock-in of a SaaS.

We've worked with pre-seed founders shipping their first MVP and with public companies. The smallest engagements start around $25K for a fixed-scope custom build or $99/mo for a Starter platform subscription. If you can't tell whether you're a fit, ask — we'll tell you honestly.

Intentionally small and senior. Every engineer who works on your project has shipped production software for 10+ years. We will never grow into a body shop — when we hit capacity we say no instead of hiring junior engineers.

Remote-first, US time zones. The team is fully distributed across North America. We meet in person quarterly.

Per-seat pricing punishes you for hiring and rewards us for doing nothing. We charge for the work, not the headcount. Your invoice does not balloon when you add an engineer or onboard your sales team to the portal.

Your code lives in your repo. Your data lives in your cloud accounts. Your evidence lives in your filesystem. If you cancel, everything is yours — there is no platform to migrate off, no proprietary format to escape from, no exit fees.

Yes. AWS, Azure, GCP, Datadog, third-party SaaS — all passed through at cost with no markup. Your cloud bill goes to you (or to us with reimbursement, your call). We tell you the expected cost before turning anything on.

Subscriptions are month-to-month with annual discount available. Custom build projects have a fixed scope and timeline. Enterprise engagements are typically annual with mutual termination rights. No multi-year lock-in.

Rarely. Talk to us if you have a strong reason — a real differentiator, a clear path to exit, and a fair valuation. We pass on most.

SOC 2 Type II requires an observation window — typically 3 to 6 months of evidence. We can have you ready for the audit in 4 to 6 weeks, then the auditor's clock starts. Type I (point-in-time) can be issued in as little as 6 weeks total.

Either works. We have preferred audit partners we work with regularly (and pass through their fees at cost). Or we can work alongside the auditor you already have a relationship with.

Yes — and you should. SOC 2 + ISO 27001 + HIPAA share around 80% of controls. Mapping them once and reusing evidence is dramatically cheaper than running three separate programs sequentially.

Authority to Operate (ATO) is a multi-year, multi-million-dollar program. We don't claim to do that solo — we work with FedRAMP-authorized partners and help you inherit their service authorizations rather than building your own.

Yes. Standalone Trust Center setup typically runs $5K and includes the page, sub-processor list, DPA template, and a security questionnaire response template. We can stand it up in a week.

Premium hosting includes 24/7 monitoring with PagerDuty escalation; we acknowledge P1 incidents within 15 minutes. Enterprise contracts include named on-call engineers with custom SLAs.

AWS, Azure, and GCP — all first-class. Identical operational patterns across all three (Terraform-driven, IRSA / Workload Identity, KMS encryption, GitOps). We typically pick based on your existing relationships and any compliance constraints (GovCloud for federal, etc.).

Absolutely — most customers do. We deploy into your account, your billing, your IAM. You retain root and we get scoped IAM roles. If you want us to host in our account, we'll bill you a per-environment fee for the AWS / cloud cost we incur.

During an active P1: real-time updates in your shared Slack channel, status page updates within 15 minutes, customer-facing communication drafted by us for your approval. After: a written postmortem within 5 business days.