Status
System status
Marketing site
fencepencil.com — static export served via CloudFront.
Global edge
Client platform
Customer portal SPA, served via CloudFront.
Global edge
Platform API
Hono API on EKS — auth, billing, organization management.
us-east-1 (AWS)
Managed hosting (AWS)
Customer environments running on EKS, RDS, ElastiCache.
Multi-region
Managed hosting (Azure)
Customer environments running on AKS, Postgres Flexible Server.
Multi-region
Managed hosting (GCP)
Customer environments running on GKE, Cloud SQL.
Multi-region
Recent incidents
Last 90 days.
No incidents in the last 90 days.
All postmortems are shared with affected customers in their dedicated Slack channels and posted here once redacted for public consumption.
What we commit to
Standard SLA targets across managed hosting tiers.
99.9% uptime
Standard managed hosting tier — multi-AZ deployments by default.
< 1hr P1 response
Premium tier and above. PagerDuty rotation, 24/7 coverage.
Postmortem in 5 days
Written postmortem after every P1 incident. Shareable with your customers.
Need a status page for your customers?
Premium hosting and above includes a public or private status page synced to your real-time monitoring.